Hello Hassane Ly,
Good day. Thank you for your question.
May I know how is the current configuration for the Accelerometer Delay Settings is like? Kindly change the settings in the Configurator as in the image below, where the Movement Start Delay is 6 or 7 seconds. You may also check in your dump or log files when this event is triggered and the cause of it.
Please try this setting and let me know if it helps.
However, we will require more information to analyze your condition so I will suggest that you raise a ticket on VIP Helpdesk or contact your Sales Manager to assist you in this matter. Kindly contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt
Thanking you in advance.
Kind regards.