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HI, why I don't find the Firmware file for downloading?

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Hello there,

Good day. Thank you for the question.

We would like to inform you that we do not share firmware files/updater and other files in the community forum. To receive firmware files, updates, and documentation on devices, please raise a ticket on VIP Helpdesk or contact your Distributor/Sales manager.

If you don't have any contacts with our Sales managers, please contact with them on our official website and click on the "Contact Us" button. When you click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

Thank you for your understanding.

Kind regards.