Question

It's possible to make the default configuration of a device via sms "  defaultcfg" . But the device's password is still there. I would like to clear the password as well. Please suggest any idea.

Answer 1

Hello Daniel,

Good day. Thank you for the question.

Currently, it is not possible to remove the device's keyword except by putting in the correct keyword first, as this defeats the purpose of having the keyword in the first place. 

However, if you have the keyword of the devices then you may delete/set new keyword by sending SMS commands to the devices, as follows:

For setting new or change the keyword, refer here - https://wiki.teltonika-gps.com/view/FMB_setkey

For deleting current keyword, refer here - https://wiki.teltonika-gps.com/view/FMB_delkey

Should you require an unlock code if the device is locked, then you may contact our engineers via VIP Helpdesk or reach out to your distributor/Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you click, please fill the form and submit it. 

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to info@teltonika.lt 

Feel free to ask away should you need more clarification on this.

Kind regards.

Comments

Thank you so much. The provided information is really helpful. Appreciate for your support.

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Hello Daniel,

Good day.

Glad I am able to assist you. Feel free to ask us any questions should you need any.

Have a good day ahead.

Kind regards.