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17454: problem on my FMB920 devices

0 votes
611 views
in Vehicle tracking by

Hello, there is a problem on my FMB920 devices. The red line that indicates the track is not correct but is the straight line between two signals so it apears the car to pass from places that it hasn't  never been there.There is an unknown reson that the device stops sending data to the server and after a period of time when it starts again sending signals to the server it drows a straight line between the two signals and the intermediate information of the track is missing. This hapends when the vehicle is moving and not when is stationary.

image

6 Answers

0 votes
by anonymous
Hi,

If someone can upload the device log file, It will be helpful to understand, why the device is deleting the records.

Thanks in advance,

Naveen
Best answer
by

Hello, I am sending you the link you requested from me.

Best Regards

https://we.tl/t-aJF1reKzSt

0 votes
by anonymous
Hello,

Please provide some screenshots of your track and from the configurator: System Tab, Data Acqusuition. What is your device firmware version ?

Thank you
0 votes
by

Hello, 

I am sending you the information you asked but I cant answer you about the devices firmware version at the moment.  Please check the screenshots I sent you so as to answer me if the settings are correct and I would like to ask you if it is possible to sent me the firmware update for this device.

by anonymous
Hello.

For firmware and configurator, please
contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official
website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

As for screenshots, they are not visible, please re-upload them again, Thank You.

Best Regards
0 votes
by

Hello, I am sending you the screenshots you requested from me.

Best Regards

by anonymous
Hello.

It is still not visible, could You perhaps upload it to wetransfer.com ?
0 votes
by

Hello, I am sending you the link you requested from me.

Best Regards

https://we.tl/t-Ho7XSuKso1

0 votes
by

Hello, I am sending you the link you requested from me.

Best Regards

https://we.tl/t-Ho7XSuKso1

by anonymous
Hello,

Thank you for sent files, I see the straight line on your map, but it would be very helpful to have records from that period when issue happened. Your device firmware is 03.25.14.Rev.03, please update your device with the current firmware (03.25.15.Rev.32), I also recommend to set Movement Start Delay to 3 sec, to have accelerometer more sensitive (System->Accelerometer Delay Settings->Movement Start Delay). Please apply firmware update and settings and test device.

Waiting for feedback from you.

Regards