It would be great if You provided this information directly to Us, so that we could analyze this issue.
For this, please
contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to firstname.lastname@example.org
And provide Your terminal logs along with description of the issue, please mention firmware version, that You are currently using.