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16976: No GSM Operator

0 votes
713 views
in Vehicle tracking by

I have purchased a new FMC130 unit. I have connect it in and works fine while connected to the configurator. I have inserted a working SIM (it has been checked in a phone) but I am getting the status:

Modem Status = Modem on

SIM State = Ready

GPRS Status = Deactivated

Actual Operator Code = 0

Signal Level = No Signal

I have uploaded the Dump logs here:

https://we.tl/t-cLLC0djlff

by anonymous
Hello.

We Would like to analyze your issue. Please
contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official
website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

And provide this log, configuration file, IMEI.

Best Regards

2 Answers

0 votes
by anonymous

Hi,

I can see that your device has connected temporarily to the operator on one occasion from the logs you provided. I can't pinpoint the exact cause, but I could take a look if you gathered a different type log. Details on how to do that are described in this document (make sure to leave the program on for at least 3 minutes):

https://avl1.teltonika.lt/downloads/debug/Terminal%20log%20for%20FMB.pdf

Upload it here and I'll get back to you.

Best regards,

by anonymous

I have uploaded this log below

https://we.tl/t-TGHeSQc98x

0 votes
by anonymous
Hi,

I've checked the last log you've attached. I believe I see the issue - the operator requires some specific modem configuration before connection and due to that, modem is in "Registration denied" state. If you can, double check if the SIM card can be used on a smartphone or etc. to confirm that the SIM card has the capability to connect. If the issue is confirmed not to be with the SIM card itself, then this was fixed in later firmware versions as far as I know (the one in your device is quite outdated).

You should get the latest firmware I mentioned and update the device, but since I don't work at Teltonika, I can't send you it, you should contact them (or the company you bought it from).

Best regards,