Hello Geo1,
Thank you for your inquiry.
In this case, we would like to recommend contact your Sales manager which with our technical support team will check device behavior about this situation. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-iot-group.com/ and click on "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Stay safe,
Teltonika Support