Hello Raul Ariguznaga Hernandez,
It can be fixed via Firmware Updater. If you don't have this one, to receive updater, please contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-iot-group.com/
and click on "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".