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10438: FMB964 does not register in mobile network, IMEI not shown in configurator

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in Vehicle tracking by
Hi,

I purchased a FMB964 and after finishing the configuration, I tried to read the original SD card on PC, and to replace it on FMB964 with a 2GB card.

Then I saw the Configurator does not load the device's IMEI any more and the device does not register in mobile network.

Could please someone help with this issue?

Thanks

1 Answer

0 votes
by
Hello, TomG,

Could you please say which firmware and configurator versions are you using in this device?

Best regards,

Teltonika Support
by
Thank you
It is firmware 01.03.03 Rev:0
Teltonika.Configurator_0.17.9_C.008

Best Regards
by
Thank you for information.

The solution for your issue will be update firmware up to 03.25.07 version.

We would like to inform you that we do not share firmware files / updater and other files in community forum.

To receive firmware files, updater and documentation on devices, please contact your sales manager.
by
Hello dear,

My sales manager is from latvia through eBay, I will try to contact him.

I thank you for your time,

Have a nice day,
Best Regards,
Tom