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It is possibly that the device could forgot the pin code of the sim card. Example the pin code of the sim card is 7890 and they stopped transmitting data to server they worked for about 2 months, when i plugged them into computer the telto nika configurator asked me to insert again the sim code.

Thanks!

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Hello,

Thank you for your question,

If the PIN code request is still enabled on the SIM card, it would be possible that a PIN code may be requested, after the reset of the device.

Could you confirm that you are having issues with PIN code request?

Make sure you disable the PIN code on the SIM cards used for devices.

Regards.