Question

I have problem  with 2 RUT850 when I'm going to add them to RMS.

I bought 30 RUT 850, 28 added succesfully while 2 got error.

Following serial and MAC

1. Serial: (hidden) MAC: (hidden)
2. Serial: (hidden) MAC: (hidden)

Thanks

Adriano

Answer 1

Hello Adriano,

it looks like different Serial numbers where configured to your devices while registering on RMS than you commented here.

Try re-registering your devices to RMS.

Best Regards,

Lukas

Comments

Hello Lukas,

thank you for your answer.

I tried to remove and register again all my devices but I still have the same problem with the two in my precedent request.

1. Serial: (hidden) MAC: (hidden)
2. Serial: (hidden) MAC: (hidden)

When I try to add I got error message: "Duplicate entry" but I'm not able to find these serial numbers or mac addresses on the available devices list.

Adriano

---

Hello,

To begin with, we have hidden your mentioned serial/MAC combination for privacy reasons.

Your both mentioned MAC addresses have already been registered to RMS. Since each router has unique MAC address, this is the reason why you cannot register your two devices to RMS.

If you are typing MAC address by hand, please make sure that you are trying to enter correct MAC address. Take note, that from router's "System -> Administration -> RMS" menu you can copy-paste the MAC address to avoid any errors.

If indeed your both devices have exact MAC addresses, which you mentioned before, please download troubleshoot package form both of them and send it to me via private message. Troubleshoot package can be downloaded from "System -> Administration -> Troubleshoot" menu.