Answer 1

Hello,

Thank you for your query,

Could you please specify what issues are you having?

Please provide a detailed description, so we could provide you with a solution.

Regards.

Comments

In several devices FM3612 are frozen, report at the same point for some time without known reason .. I have already handled this model before .. The new fw is 1.12.00

---

Thank you for your response,

Does this issue occur constantly, even after cpureset?

Are you able to receive response to SMS commands?

Please check device status:

SMS commands

`getstatus`

`getinfo`

Send us the response,

Are you sure that devices have GPS fix at their current location? Please provide us the screenshot of your configuration system/records/data acquisition.

Regards.

Answer 2

When issue occur we send cpureset command and start work again... 

((    https://community.teltonika-gps.com/5974/issues-fm3622-multiple-device-giving-errors-drawing-dotted   ))

Comments

https://community.teltonika-gps.com/?qa=blob&qa_blobid=10831430908572315583

Data Link: 1 GPRS: 1 Phone: 0 SIM: 0 OP: 334020 Signal: 5 Roaming: 0 LAC: 11054 Cell ID: 69116243

INI:2019/7/8 14:38 RTC:2019/7/8 15:4 RST:0 ERR:0 SR:63 BR:2 CF:0 FG:0 FL:0 UT:0 SMS:2 NOGPS:0:0 GPS:3 SAT:11 RS:4 MD:1 RF:0

https://community.teltonika-gps.com/?qa=blob&qa_blobid=13816859350576862876

THIS IS ANOTHER AVL, IT IS OUT OF LINE FOR MORE O 20 MINS.. REPORTING BUT WITHOUT SAT...

INI:2019/7/8 2:27 RTC:2019/7/8 15:22 RST:9 ERR:0 SR:647 BR:2 CF:0 FG:0 FL:0 UT:0 SMS:1 NOGPS:0:19 GPS:3 SAT:0 RS:4 MD:1 RF:1

https://community.teltonika-gps.com/?qa=blob&qa_blobid=4314455198674134797

https://community.teltonika-gps.com/?qa=blob&qa_blobid=4314455198674134797