Question

Hello,

we are testing integration with our system and I'm trying to make Teltonika FMB641 to send a location via connected Iridium Edge, so far unsuccessfully.

I've connected the FMB641 to Iridium Edge based on this manual: FMB641 Short Burst Data - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com). RS232 is connected via RJ45 connector (GND, TX, RX), ON/OFF cable is connected - DOUT1(purple) to Iridium Edge (grey).

I've tried to force the tracker to switch over to satellite fallback by removing SIM and GSM antenna. There isn't any area without GSM coverage close to where I work, so its only way I know how to make tracker to fallback to satellite. On Iridium Edge, there is no obvious indication on whether its operational (no LEDs and such).

We need to test the connection to our satellite integration, but so far no data is coming from satellite (gateway should be properly configured to our IP:port).

I'm using FW 02.02.16 Rev:03

Thanks for any suggestions

Answer 1

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards