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0 votes
5,956 views
in Vehicle tracking by

I have FM1100 model device forgot user password, tried use configurator in windows 10 64bit but the configurator didn't communicate with the device through com port tried several times install reinstall vcp 1.3.1 driver, use native windows 10 driver nothing change, when I open firmware updater it connect to device through com port 9 but don't display the ID, firmware version. The device is working receive SMS, calls but don't answer. Is there any master user password for FM1100 that can use in case of forgotten SMS user and password?

I need help.

Regards

3 Answers

0 votes
by

Connect to device (on port 9) via program like (Br@y++ terminal): https://sites.google.com/site/terminalbpp/

Settings/RTS/DTR:

Send: .info command to device.

And please provide the response from the device.

I'm guessing you are using incorrect configurator version. I.e. the FW version on the device is probably not 01.26.xx. Because you are using 01.26.xx configurator.

by

Dear Oceanfly

Thank you for support me in my question.

I connected to device (on port 9) via program like (Br@y++ terminal): https://sites.google.com/site/terminalbpp/

Settings/RTS/DTR:

Sent: .info command to device.

Didn't get any response from the device.

Any idea to solve?

Regards

    

by
Then maybe the problem is really with windows 10 and VCP driver.

But to confirm that - could you do the same procedure but on windows 7/8 for example? I.e. not windows 10.

I'll check if we have any driver for win10 x64.
by
Dear Oceanfly

I tried with windows 7, I get same result.

Thank you

Regards
by
Win 7 x64 (64 bit)?

And you installed the same "vcp 1.3.1" driver yes?

This is strange a bit, will ask around if we have any specific driver for x64 OS.
by
yes Win 7 x64 (64 bit).

Installed "vcp 1.3.1" driver

Very strange
by
Also I'm not sure where you downloaded driver from.

But according to user manual (http://teltonika.org.ua/sites/default/files/FM1100_User_Manual_v1.22.pdf):

1. you have to have .net 3.5+ installed.

Can you try(once device is connected to PC and port 9 is found):

my computer -> properties -> device manager -> ports -> right click on that com 9 port -> uninstall and check to remove driver.

And then reinstall driver from: http://avl1.teltonika.lt/Downloads/FM11YX/vcpdriver_v1.3.1_setup.zip
by

Tried your suggestion nothing change.

Thank you

0 votes
by

At this point i'm thinking this is maybe usb cable issue?

Because I've tried on windows 10 pro x64 FM53 device (has exactly the same usb driver requirement as FM11) - and it works fine.

But port is detected @ my PC:

So i'm suspecting that you are using a USB cable which has some converter chip on it - specifically "Prolific".

Could you try connecting device to PC with another cable? Ideally simple usb cable with no converters on it.

by
Could you give us a picture of how you connect this FM11 device to your pc?

what cables you use? do you use use extender or so? do you use standard cable from FM11 packaging?

or you use some custom usb cable?
by

Dear Oceanfly.

Thank you for the support.

The problem was the USB cable, I changed it everything was solved.

Another question!

On an FM1100 device mounted on a car will it's possible to remotely activate the SMS data sending function to allow it to respond to the SMS commands? In a device that is in another region of my country and that forgot to activate the function of sending data by SMS before the assembly.

Regards

by
As long as you can send sms to device. And you:

1. havent configured authorized phone numbers. i.e. list is empty.

2. or if you have configured those and you are able to send sms to device from one of those numbers.

3. you know the device sms login and sms password - or those are empty.

Then - you just can send "sms_login sms_pass setparam 1250 1" and this command will enable sms data sending.

More info: https://teltonika.lt/downloads/en/fm1110/FM1110-User-Manual-v5.09.pdf

Page 65.

Also if you enable "sms data sending" - you might want to configure at least one gsm number into "authorized phone numbers list". See page 66 in manual.

Parameters 1260 - 1270.
0 votes
by anonymous
hi

i need teltonika fm1100 configurator and firmwire