Question

We're wanting to read the EV battery status from Hyundai Ioniq 2018 vehicles using Teltonika FMC003 trackers, but the trackers are not reading any ODBC data (at all).

• The trackers are running the latest firmware: 03.28.03.Rev.94
• We checked the FMC003 wiki here: https://wiki.teltonika-gps.com/view/FMC003
  • FMX003 SUPPORTED VEHICLES LIST (EV) 2022-08-08 -- battery level supported ("Ioniq" #10)
  • FMX003 (NEW HW!) SUPPORTED VEHICLES LIST 2022-08-08 -- fuel level supported ("Ioniq electric" #239)
• The trackers are reading the VIN number of the vehicle correctly and otherwise seem to be working fine (GPS, speed, etc)

I feel like I'm missing something. This should "just work", right?

Answer 1

Hello

FMC003 reads VIN from the vehicle, once it is connected to the OBD port. VIN is sent to FOTA WEB where it is converted to a specific vehicle model. According to the model and production year, database is checked for a matching entry. If match is detected, FOTA WEB generates OBD configuration file for that FMB003 device that has sent VIN. The device receives configuration for that vehicle and starts reading OEM OBD data.

Important question

Does your device connect to FOTA WEB?

If no, please allow this connection and check again.

details

https://wiki.teltonika-gps.com/view/FMB003_GPRS_settings#FOTA_WEB_Settings

If yes

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".

Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards