Hello James,
Thank you for the question.
Go to the web platform, login to your account.
Navigate to devices tab, select the appropriate device -> actions -> download from device -> download continous log files -> Download.
Please find additional information here:
https://wiki.teltonika.lt/view/Manual
If you have any further questions don't hesitate to ask. Alternatively, upvote the answer if it provided a solution to your question.
Stay awesome and have a great day. :)
Best regards,
Vytenis