Question

have tried 3 puters get this working again, seems to come up with same error

see attached pic. (if adds ok)

anyone any idea how to fix??

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

Daniel

Comments

still cant get to work, anyone any ideas??

here are errors

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Device USB\VID_0000&PID_0002\5&11249855&0&8 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_04F3&PID_0103\5&11249855&0&1
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF100
Present: false
Status: 0xC0000719

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anyone know anything???

Answer 1

Hello Daniel,

Thank you for your question!

Could you please specify when you receive your mentioned error?

For instance, when you open Teltonika Configurator or when you try to configure the device through Teltonika Configurator?

Looking forward to your response and stay tuned!

Comments

will it load pictures?

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Thank you for your response! Now I can see your screenshots.

The reason why your PC does not recognize the connected device is that you did not install USB drivers related to the device recognition.

The USB drivers you can find HERE.

Then, you will need to extract and run TeltonikaCOMDriver.exe. After it, click Next in the driver installation window, and in the following window click the Install button. Finally, the setup will continue installing the driver, and eventually, the confirmation window will appear on which you will click Finish to complete the setup.

More information about the devices and their first starts you can find on our Teltonika Telematics Wiki page.

Kind Regards!