Question

There was a problem with the FMB 641. After mounting the device in the DAF on the FMS chip with a voltage of 24 V, the device goes out after a while with the battery turned on. That is, upon the arrival of a specialist, voltage comes to the tracker chip, but there is no indication of the device. We turn off the power and return it - the device starts to send. There is no history for the period of absence of communication. What could be the problem?

Answer 1

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards

Answer 2

Check the power at input and output