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We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
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in Vehicle tracking by anonymous

     Teltonika ignores questions about hardware problems. What's going on, is this normal? If we buy the company's equipment, then we can't count on technical support?

     We had a problem with one of the trackers — FMT100. We wrote a question to info@teltonika.lt. On November 24, the employee answered, said that she would refer the question to the relevant department. No one else contacted us.

     Then we wrote a question through the support form. On November 29, we were contacted by a staff member who said that she would register our issue with the support team and let us know when she received a response.

     Today is December 2nd. There are no responses from tech support. Do you have technical support? If so, what are the normal response times?

2 Answers

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by anonymous
Hello.

If question was registered, it will be answered.

Please contact with the person that answered to your email and ask about question status.

Alternatively, you can post your question here.
Regards
0 votes
by anonymous

Can I call the customer service line to get help? a critical circumstance!

lolbeans