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The "TFMB-Teltonika.Configurator_1.7.22_B.3.27_R.21.exe" can't connect to the device on Windows 21H1 (Build 19043.2075. It used to work in the past but now the configurator keeps searching for a device forever. How to fix it please? Different cables have been tried. Different devices behave identical.

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by

Hi,

Greetings!

Please try to reinstall the FMB PC driver.

Here is the link: https://teltonika-gps.com/downloads/en/fmb010/TeltonikaCOMDriver.zip

Best Regards,

Maynard C.

by
Hi Maynard,

Greetings to you as well!

Thank you for your kind advice. Unfortunately the problem persists, reinstalling the driver did not solve the problem.

According to date and size of the driver I did use this driver before already.

The following procedure was applied: Uninstalled the existing driver, reboot, (re-)install the driver, reboot, run the configurator to see whether the device is found (which did not happen unfortunately).

Best regards,

Hans
by

Hi,

Please create a VIP helpdesk to analyze further this issue. Kindly contact your sales manager.

If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with a description of your situation to info@teltonika.lt

Best Regards,

Maynard C. 

by
Hi,

The problem has been resolved. It worked again after installing the driver supplied with the configurator for a FMM003 device.

Best regards,

Hans