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Hello,

 

Thank you very much for contacting us.

 

As stated in Question ID 25892 – please;

  • Make sure your EYE sensor and device configuration are proper. – Ref.: EYE SENSOR / BTSMP1
    • EYE sensor configuration: – Ref.: EYE SENSOR / BTSMP1 > EYE App Configuration
      • Overview window:
      • Configure window:
        • Basic settings:
          • Power signal settings: You can try with higher Tx Power Level such as “8” dBm (Min: -14, Max: 8, Default: 2 dBm). – Ref.: EYE SENSOR / BTSMP1GATT Characteristics
          • Advertising interval settings: You can try with reduced frequencies such as “20” milliseconds (Min: 20, Max: 10000, Default: 1000 / 5000 milliseconds).
          • Packet settings: Eddystone / EYE Sensor
    • Device configuration: – Ref.: EYE SENSOR / BTSMP1 > Teltonika configurator (standard functionality / advanced mode)
      • System settings:
        • Enable Codec8 Extended.
      • Bluetooth 4.0 settings:
        • Common settings (recommended):
          • Non Stop Scan: Set to "Disable".
          • Update frequency: Set to “30” seconds.
          • BLE Scan duration: Set to “30” seconds.
          • BT Power Level: You can try with higher level such as “7”.
        • BLE connectionless functionalities:
  • Make sure there are no obstructions blocking the RF waves for a good BT communication. Note: For testing purposes, move the sensors as close to the device as possible. 

 

If you still have issues – please contact your sales manager so we can better analyze the issue and provide a solution.

If you do not have any connection with our sales managers, please contact us via our official website:

- Go to https://teltonika-gps.com/,

- click the "CONTACT US" button at the bottom right of the page,

- fill the online form

- and submit it.

Please select "Telematics" as the topic.

Alternatively, you can send an e-mail with a detailed description of your situation to info@teltonika.lt.

When contacting us, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

 

Best Regards,