Hello
Thank for your Comment
Assumnig that device is working and sending records normally, I see 2 main reasons for not receving feedback; maybe your device state does not allow SMS commands or SMS command structure or syntax is not the right one
All commands are case sensitive. When user tries to send SMS/GPRS message to device that operates in Deep Sleep mode, it cannot arrive to it because the GSM/GPRS module is disabled most of the time. Device will receive the SMS message when it exits Deep Sleep mode, but If the device is in GPS Sleep or Online Deep Sleep mode, sent SMS/GPRS message will arrive to the device.
SMS command structure:
<SMS login><space><SMS password><space><command><space><value>
SMS command getinfo example:
- If you have set SMS login and password: login pass getinfo
- If SMS login and password are not set leave two spaces before command: getinfo
For more info about SMS sending/receiving please check the following link
- https://wiki.teltonika-gps.com/view/FMB_SMS/GPRS_Commands
If none of the above solutions fits to your case or you need to dig into specific issues please reach out to your Sales Manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it.
Note: as a topic, please choose "Vehicle Telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt
Kind regards.
