Question

I have two FMB920 units that I have set up using the backup files of two other FMB920 that are working properly. Both units when queried for ggps position return no ggps data, even when placed for more than 15-20 minutes in the open in the same positions where other FMB920 units are working properly.

The only difference I can think of between those units and the ones that the backup is from is that the SIM cards put in those have a different type of contract where only SMS traffic is enabled, but that shouldn't compromise the unit's functionality as a GPS, the SMS queries go through and get a response regularly

Answer 1

Hello 

Greetings!

We would like to analyze your issue.

Please create a VIP ticket about this query kindly provide the following.

1. Device IMEI

2. Configuration file

3. Log files ( from the device or from the server )

4. Firmware version.

5. Simcard details

If you can add additional information from the device it is better

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika. Please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Best Regards,

Maynard C.