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I have a problem with the eye sensor, after I click on the firmware update through the app, it is saying "Missing Firmware" now and its named changed to OTAServiceMgr.

Also, it is not now showing the sensor temp, humidity, etc data.

If click again to update FW, it is failing and shows "Something wrong [not found FW header characteristic]".

What can be done here to make it function normally again.

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Hello Abbas,

Good day. Thank you for your question.

We would like to analyze your issue. Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor.

If you don't have any contacts with our Sales managers, please contact them on our official website and click on the "Contact Us" button. When you will click, please fill out the form and submit it. Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

Thank you in advance.

Kind regards.