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25402: FMT100 Wont Sync GPS or GNSS Time

0 votes
269 views
in Vehicle tracking by anonymous

Hi, 

My RTC on my FMT100 is in 2004 and won't connect via a known working sim to sync via NTP & it wont get a GPS lock under 60s to sync via GNSS as described in the "New Time Synchronization method implementation" Here

Log Entries:

[2004.01.01 00:11:28]-[TSYNC.SWITCH]    GNSS startup TSYNC wait timer value: 40 [60]

[2004.01.01 00:11:29]-[GPS.API] Static nav mode changed: 0 => 1. Lat:REMOVED Lon:REMOVED Speed:0.000000

[2004.01.01 00:11:29]-[SCH] Task eM2M_Tid_AssistGnss[53] dropped

[2004.01.01 00:11:29]-[GPS.API] Fix status changed: 0 => 1

[2004.01.01 00:11:29]-[SCH] Task eM2M_Tid_LED_Blink_GPS[30] has been scheduled. Period: 1s

[2004.01.01 00:11:29]-[TSYNC.SWITCH]    Timesync state changed: <Wait GNSS fix> => <Timesync via GNSS>

[2004.01.01 00:11:30]-[TSYNC.SWITCH]    WARNING @ 147:Time drifted for more than one year, triggering NTP sync

[2004.01.01 00:11:30]-[TSYNC.SWITCH]    Triggering NTP time sync

[2004.01.01 00:11:31]-[TRACK]   WARNING @ 65:Time not synchronized!

[2004.01.01 00:11:31]-[TSYNC.SWITCH]    WARNING @ 147:Time drifted for more than one year, triggering NTP sync

[2004.01.01 00:11:31]-[TSYNC.SWITCH]    Triggering NTP time sync


I am on firmware 03.27.07 Rev:00

1 Answer

0 votes
by anonymous

Hello,

 

Thank you very much for contacting us. And thank you for the detailed information.

 

Actually, some improvements have already been made for “Time synch from NTP/NITZ” with “03.27.07.Rev.00”. – Ref.: FMT100 firmware errata

In any case, please;

  • Update the firmware to the latest version for FMT100, “03.27.13.Rev.03”. – Ref.: FMT100 firmware errata
  • Send the “cpureset” and “sdformat” SMS commands to the device.
  • Make sure there are no obstructions blocking the GNSS and GSM signals. – Ref.: FMT100 First Start – Mounting recommendations. Note: Are you testing indoors? The exterior of modern buildings (walls, windows, etc.) can block GNSS and GSM signals.
  • Make sure NTP servers “avl1.teltonika.lt” and “pool.ntp.org” are whitelisted by your GSM operator. Check with another SIM card or with another operator’s SIM card. Also, check if another device works with the same SIM card. Note: Here you can also check with the following NTP servers – NTP Server 1: “pool.ntp.org”, NTP Server 2: “time.nist.gov”.

 

If the issue still persists – please contact your sales manager so we can better analyze the issue and provide a solution.

If you do not have any connection with our sales managers, please contact us via our official website:

  • Go to https://teltonika-gps.com/,
  • Click the "CONTACT US" button at the bottom right of the page,
  • Fill the online form and submit it.

Note: Please select "Telematics" as the topic.

Alternatively, you can send an e-mail with a detailed description of your situation to info@teltonika.lt.

When contacting us, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

 

Best Regards,

Best answer