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25389: FMC130 not sending data

0 votes
680 views
in Vehicle tracking by anonymous

After waking up from ultra sleep it often happens that the FMC130 is unable to send data for several hours.

I have investigated that there are errors in the log during this period:

[2022.07.22 09:25:07]-[ATCMD] <<AT+CIPSTART=0,"TCP","212.5.218.78",5027

[2022.07.22 09:25:07]-[ATCMD] >>[205] +CME ERROR: parameters are invalid

[2022.07.22 09:25:07]-[AT.RSP] in error handler: parameters are invalid

[2022.07.22 09:25:07]-[AT.SEND] ERROR @ m2m_at_cmd_api.c(419):Evt @ATCI ERR

[2022.07.22 09:25:07]-[AT.SEND] ERROR @ m2m_at_cmd_api.c(217):CMD failed. Try:0

[2022.07.22 09:25:08]-[NETWORK] ERROR @ m2m_network_api.c(1098):Failed Quectel OpenSocket!

[2022.07.22 09:25:08]-[NETWORK] ERROR @ m2m_network_api.c(2508):[SOCKET.OPEN.0672] Error: 9

I also found that a few minutes after downloading the Dump, the communication is restored. It works the same on multiple devices and SIM cards.

I have previously used an FMB920 with the same SIM and the same network and server environment - never experienced this problem.

FW version 03.27.13 Rev:54

thanks

2 Answers

0 votes
by anonymous

Hello,

 

Thank you very much for contacting us.

 

Your firmware version is the latest for FMC130, “03.27.13 Rev:54”. – Ref.: FMC130 firmware errata.

Please send the “cpureset” and “sdformat” SMS commands to the device and review the situation.

 

If the issue persists – please contact your sales manager so we can better analyze the issue and provide a solution.

If you do not have any connection with our sales managers, please contact us via our official website:

- Go to https://teltonika-gps.com/,

- click the "CONTACT US" button at the bottom right of the page,

- fill the online form

- and submit it.

Please select "Telematics" as the topic.

Alternatively, you can send an e-mail with a detailed description of your situation to info@teltonika.lt.

When contacting us, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

 

Best Regards,

0 votes
by anonymous

Hi Ratay,

Greetings!

We would like to analyze your issue. Please contact your sales manager.

If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt

Make sure to send all these details including the firmware version, issue, screenshots, and logs if available.

Best Regards,

Maynard C

by anonymous

Hi Maynard,

I seem to have made some progress. It looks like a problem with the initialization of the modem.

	>>[214] AT READY
	<<ATE0
	>>[160] ATE0
	>>[160] OK
	<<AT+CGMI
	>>[161] MeiG
	>>[161] OK
	<<AT+CGMM
	>>[162] SLM320PE_TK
	>>[162] OK
	<<AT+CGMR
	>>[163] SLM320PE_TK_V51_U03
	>>[163] OK
	<<AT+IPR=921600
	>>[159] OK
	<<AT+CMEE=2
	>>[117] OK
	<<AT+CGMR
	>>[164] SLM320PE_TK_V51_U03
	>>[164] OK
	<<AT+CGSN
	>>[104] 866907058069310
	>>[104] OK
	<<AT+CSQ
	>>[129] +CSQ: 99,0
	>>[129] OK
	<<AT+QCCID
	>>[110] +QCCID: 8942102480007879766F
	>>[110] OK
	<<AT^CPINC
	>>[105] ^CPINC:3,10,3,10
	>>[105] OK
	<<AT+CLCK="SC",2
	>>[119] +CLCK: 1
	>>[119] OK
	<<AT+CPIN?
	>>[106] +CPIN: SIM PIN
	>>[106] OK
	<<****
	>>[144] OK
	<<AT+CREG=2
	>>[111] OK
	<<AT+CREG?
	>>[137] +CREG: 2,3,"001a","8d2f",0
	>>[137] OK
	<<AT+SIM=0
	>>[122] +SIM: ABSENT
	>>[214] OK
	<<AT+CSTT?
	>>[184] +CSTT: "","",""
	>>[184] OK
	<<AT+CSTT="internet","",""
	>>[184] OK
	>>[214] +SIM Ready
	>>[214] +CREG: 2,1,"001a","00013201",7
	<<ATE0
	>>[160] OK
	<<AT+CGMI
	>>[161] MeiG
	>>[161] OK
	<<AT+CGMM
	>>[162] SLM320PE_TK
	>>[162] OK
	<<AT+CGMR
	>>[163] SLM320PE_TK_V51_U03
	>>[163] OK
	<<AT+IPR=921600
	>>[159] OK
	<<AT+CMEE=2
	>>[117] OK
	<<AT+CGMR
	>>[164] SLM320PE_TK_V51_U03
	>>[164] OK
	<<AT+CGSN
	>>[104] 866907058069310
	>>[104] OK
	<<AT+CSQ
	>>[129] +CSQ: 30,99
	>>[129] OK
	<<AT+QCCID
	>>[110] +QCCID: 8942102480007879766F
	>>[110] OK
	<<AT^CPINC
	>>[105] ^CPINC:3,10,3,10
	>>[105] OK
	<<AT+CLCK="SC",2
	>>[119] +CLCK: 1
	>>[119] OK
	<<AT+CPIN?
	>>[106] +CPIN: READY
	>>[106] OK
	<<AT+CREG=2
	>>[111] OK
	<<AT+CREG?
	>>[137] +CREG: 2,1,"001a","00013201",7
	>>[137] OK
	<<AT+SIM=0
	>>[122] +USIM: NORMAL
	>>[122] OK
	<<AT+CTZU=1
	>>[176] OK
	<<AT+CTZR=2
	>>[177] OK
	<<AT+COPS=3,2
	>>[121] OK
	<<AT+COPS?
	>>[112] +COPS: 0,2,"23102",7
	>>[112] OK
	<<AT+QLTS=1
	>>[183] +QLTS: "2022/07/23,19:34:01+08,1"
	>>[183] OK
	<<AT+CIMI
	>>[168] 231020108909508
	>>[168] OK
	<<AT+CGEREP=1,1
	>>[169] OK
	<<AT+CLIP=1
	>>[113] OK
	<<AT+IFC=2,2
	>>[172] OK
	<<ATS0=0
	>>[173] OK
	<<AT+CIPSRIP=1
	>>[203] OK
	<<AT+CIPMUX=1
	>>[204] +CME ERROR: parameters are invalid
	<<AT+CIPMUX=1
	>>[214] +CME ERROR: parameters are invalid
	<<AT+CIPMUX=1
	>>[214] +CME ERROR: parameters are invalid
	<<AT+QNWINFO
	>>[131] +QNWINFO: "FDD LTE","23102","LTE BAND 3",1650
	>>[131] OK
	<<ATE0
	>>[160] OK
	<<AT+CGMI
	>>[161] MeiG
	>>[161] OK
	<<AT+CGMM
	>>[162] SLM320PE_TK
	>>[162] OK
	<<AT+CGMR
	>>[163] SLM320PE_TK_V51_U03
	>>[163] OK
	<<AT+IPR=921600
	>>[159] OK
	<<AT+CMEE=2
	>>[117] OK
	<<AT+CGMR
	>>[164] SLM320PE_TK_V51_U03
	>>[164] OK
	<<AT+CGSN
	>>[104] 866907058069310
	>>[104] OK
	<<AT+CSQ
	>>[129] +CSQ: 30,99
	>>[129] OK
	<<AT+QCCID
	>>[110] +QCCID: 8942102480007879766F
	>>[110] OK
	<<AT^CPINC
	>>[105] ^CPINC:3,10,3,10
	>>[105] OK
	<<AT+CLCK="SC",2
	>>[119] +CLCK: 1
	>>[119] OK
	<<AT+CPIN?
	>>[106] +CPIN: READY
	>>[106] OK
	<<AT+CREG=2
	>>[111] OK
	<<AT+CREG?
	>>[137] +CREG: 2,1,"001a","00013201",7
	>>[137] OK
	<<AT+SIM=0
	>>[122] +USIM: NORMAL
	>>[122] OK
	<<AT+CTZU=1
	>>[176] OK
	<<AT+CTZR=2
	>>[177] OK
	<<AT+COPS=3,2
	>>[121] OK
	<<AT+COPS?
	>>[112] +COPS: 0,2,"23102",7
	>>[112] OK
	<<AT+QLTS=1
	>>[183] +QLTS: "2022/07/23,19:34:06+08,1"
	>>[183] OK
	<<AT+CIMI
	>>[168] 231020108909508
	>>[168] OK
	<<AT+CGEREP=1,1
	>>[169] OK
	<<AT+CLIP=1
	>>[113] OK
	<<AT+IFC=2,2
	>>[172] OK
	<<ATS0=0
	>>[173] OK
	<<AT+CIPSRIP=1
	>>[203] OK
	<<AT+CIPMUX=1
	>>[204] +CME ERROR: parameters are invalid
	<<AT+CIPMUX=1
	>>[214] +CME ERROR: parameters are invalid
	<<AT+CIPMUX=1
	>>[214] +CME ERROR: parameters are invalid
	>>[214] +CREG: 2,1,"001a","00013203",7
	<<AT+QNWINFO
	>>[131] +QNWINFO: "FDD LTE","23102","LTE BAND 3",1650
	>>[131] OK
	<<ATE0
	>>[160] OK
	<<AT+CGMI
	>>[161] MeiG
	>>[161] OK

...

 When I removed the PIN from the sim card, the problem did not recur. I will continue to monitor the situation.

regards

Miro