Hello, good day
Please watch closely the power source connections, or the entry voltage so it doesn't go below the minimum while the engine is on. Other issue to consider is the device location inside the vehicle. It is recommended to be close to the vehicles window or behind the vehicle's dashboard to get the GNSS signal at a adequate level. If you consider this is not either of those cases, then it would require in-depth analysis.
For that, please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations:
https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_descriptio
