Hello
In such a situation, you need a dedicated scheme and program for your vehicle.
Unfortunately, we do not share any documentation on the community forum, therefore, you will need to reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it.
Please provide all needed information: device IMEI, firmware version, configuration, answer for getver and lvcangetinfo SMS commands, VIN and year of production your vehicle.
Note: as a topic, please choose "Vehicle Telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt
Thank you in advance.
Best regards