Question

Hi here is sms feedback about my lv can 
Prog:0 SWDate:000000 SWRev:0 KernVer:0 Opt:0 ST:0x00 ID:0x0000000000000000  

Does it mean there is no communication between lv can and fmb640 or is this accurate data about the LVCAN?

If it is accurate, how do I update the SW DAte 

Answer 1

Hello

That's exactly right.

This means that there is no proper connection between the LVCAN adapter and the FMB640 device

Verify this manual, reconnect and check please

https://wiki.teltonika-gps.com/view/FMB640_CAN_adapters

Best regards

Comments

Hello

Could you provide answer for SMS  command  lvcangetinfo ?

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Prog:0 SWDate:000000 SWRev:0 KernVer:0 Opt:0 ST:0x00 ID:0x0000000000000000 

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We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to [email protected]

Best Regards

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Hi I emailed my local representative with no response from them and also tried [email protected] .. How can we get this problem resolved asap because its taking really long and I have some customers waiting

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Please put me in contact with someone that can help me

Answer 2

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to [email protected]

Best Regards