FOR TIPS, gUIDES & TUTORIALS

subscribe to our Youtube

GO TO YOUTUBE

4167 questions

4739 answers

3460 comments

0 members

We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
0 votes
293 views
in Vehicle tracking by anonymous
I have installed units with new FMB 125 devices ,but the units are offline even in open sky with no satellite signal reception.

what would lead to  such having set all the configurations  proper and GPS antenna connected

1 Answer

0 votes
by anonymous
Hello, good day

If you made sure that GNSS Source is configurated in System tab, the GPRS settings were configurated in the GPRS tab to connect with the local operator, the GPS operators you are using are not in the Operator black list on GSM Operator tab, and still the devices have no reached GPS location, it would require further analysis.

For that, please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Best regards.