Good day. Thank you for your question.
In order to receive the correct Configurator/firmware file, please reach out to us via VIP Helpdesk or contact your Sales Manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill out the form and submit it.
Note: as a topic, please choose "Vehicle Telematics" or you can send an e-mail with the description of your situation to firstname.lastname@example.org
Thank you for your understanding.