Hi Piot,
Teltonika Configurator is different from the Firmware. Configurator is where you can manage the settings of the FM device while Firmware is a type of software installed on the Hardware of the device.
In this case, please check if the Firmware Version that you are using is 03.27.XX Rev. XX otherwise we need to update the Firmware of your device. Unfortunately for security reasons, we do not share the Firmware on the community forum as it is public. Please reach out to us via VIP Helpdesk or contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to https://teltonika-iot-group.com/about-us/contacts/
Thank you for your understanding.
Kind regards.
