Hello there,
Good day. Thank you for your question.
Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please access our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you click, please fill out the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt When contacting us, please provide the IMEI, logs, configuration file, and firmware version. Please follow these recommendations:
https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description
Thank you in advance.
Kind regards.