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Hello there,

Good day. Thank you for your question.

Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please access our official website and click on the "Contact Us" button. When you click, please fill out the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to When contacting us, please provide the IMEI, logs, configuration file, and firmware version. Please follow these recommendations:

Thank you in advance.

Kind regards.