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0 votes
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in Vehicle tracking by anonymous
Hello

several FMC640 devices (latest firmware) sometime stop sending records.
with getstatus getinfo i found that there are no records to send
and i noticed that the RTC date is with year 2080

Years ago we had the same issue with some FMB640 devices, but at that time our vendor somehow fixed the issue.

any idea where is coming from and how to prevent?

thank you

Bernhard

1 Answer

0 votes
by anonymous

Hi 

What is the setting for Record Saving / Sending without TS?

Kindly set it to aftertimesync check if it will work 

Reference: FMC640 System settings - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)

If this didn't work you need to create a VIP helpdesk.

We would like to analyze your issue.

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Best Regards

Maynard

by anonymous
Hi!

Thank you for the hint!

I try it wit that setting and will have a look at it the next days.

best regards
Bernhard