Question

Hello there,

We have a tracking system and have been using a Teltonika FM 1200 device for over two years.

We have always received the events in real time, but three days ago, the events started coming in batches, and with a lot of difference in terms of server time and device time.

We also noticed that it has been sending the same events about 4 or 5 times.

Is there a problem with this type of device?

Thanks

Answer 1

Hi Charlie,

Change of events can be due to the I/O priority, Eventual data, or Data sending configuration on the device.

In line with this, we would like to analyze your issue.

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt

Kindly note when contacting Us, please provide: IMEI/Logs/Configuration file/International GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Regards!