Question

Hello

I'm using FMB003 and gpswox

If I log a car's history it shows that when someone starts the car you get the movement event before the ignition event;

(I guess) ignition happens before the movement. Or is it a normal case?

The other issue.. sometimes a towing event with value 0 also appears right before the movement and ignition event;

Thank you for your answers :) 

Answer 1

Hello

The situation you describe may result from the configuration, e.g.

If the source of Movement is accelerometer

https://wiki.teltonika-gps.com/view/FMB003_System_settings#Movement_Source

and the Ignition source is , e.g. Power voltage

https://wiki.teltonika-gps.com/view/FMB003_System_settings#Ignition_Source

This can cause a delay between movement and ignition

But the reasons may also be different ,so we would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".

Or you can send an e-mail with description of your situation to info@teltonika.lt

Best regards