How can we correct the voltage readings on our server-side? - subtract 183mV from the voltage reading or if more accuracy is needed prepare offset table (as you already did) based on FM tracker readings and certified multimeter readings and use calculated offset for each range.
The case when AIN is not connected schould not be considered, voltage schould be read from voltage source, positive wire of measured voltage source schould be connected to AIN and negative to device GND.