Question

Hi Team,

This is my configuration.

• Device Model: FMB 125,
• Web server: Apache 
• Language: PHP & Package: https://github.com/wsilence/gps_bones

My question is First-time data come from the device its correct DateTime format, But next time the return date is the invalid format "'15993047-08-03 06:07:53.000000'" and longitude, latitude... data also empty 

Could you guide me 

Thank you

Answer 1

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration, answer for getver SMS command. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards