Hello Guy,
Good day. Thank you for your question.
Please check with the reseller/distributor that you have made the purchase from. If the device is locked then kindly reach out to us via VIP Helpdesk or contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it. We will require your lock code and IMEI before we can provide you with the unlock code.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to https://teltonika-iot-group.com/about-us/contacts/
Thank you for your understanding.
Kind regards.
