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My problem: FMT100 with installed Truphone SIM card is not sending data to the server. The same FMT100 device with installed local operator's card successfully sends data to the server.

My Truphone card plan : 'Teltonika - Global PREPAID - 500MB - 5Years'

APN settings I used:

APN: iot.truphone.com

APN: truphone.com

No Username and password.

None of these settings work - the data is not send to the server.

I see this error in logs: [NETWORK] pdp act timeout!

Link to logs from device: https://community.teltonika-gps.com/?qa=blob&qa_blobid=17180076218198791416

I already asked same question: https://community.teltonika-gps.com/21945/fmt100-not-working-with-truphone, the problem has been resolved by waiting ~2 hours, but the issue is repeating every day. Waiting few hours for Truphone SIM card to register is unacceptable.

FMT100 configuration:

Server address removed for security reasons.

Truphone SIM card is offline:


And I believe that after ~2h it will be online and FMT100 will start sending data to the server.

Please advice how to properly configure Truphone SIM card.

by
Hello,

I am eager to know if the issue between truphone sim cards and Fmt100 has been resolved?

I am planning a similar installation.

Cheers,

Js
by
The issue is not resolved yet. I'm in touch with Teltonika's technical team regarding this issue.

2 Answers

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Hello

It looks like your card is active -

The card is Online info from time 2022/01/26 15:38 UTC

So We would like to analyze your issue. Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting us please provide the IMEI, logs, configuration file, International GSM number, and firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Best regards
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Since 2 weeks I've got the same problem with FMT100 / Truphone eSIM. The is no transmission. But with normal SIM phone kard it works. In fact it has my 3 Truphone SIM card during 2 weeks.

A year ago the same sets has working properly without any problems. Only difference thas It has been Truphone SIM (not eSIM) card.

Help please!