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in Vehicle tracking by anonymous
We are using 4 different devices:
- FMM001
- FM3001
- MCX1M1 (Morey)
- MCX101 (Morey)

All 4 devices intermittently stop transmitting messages for 30 -120 seconds. Sometimes longer. This happens around 4 times an hour. This does not seem connected to their GSM signal level. The FMM001 and FM3001 generally seem to be getting lower signal strength than the MCX1M1 and MCX101, but these pauses in transmission do not correlate with signal dropping in any of the devices. We have been working with Morey tech support for weeks but they haven't been able to diagnose the issue.

1 Answer

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by anonymous
Hello there,

Good day. Thank you for your question.

We would like to analyze your issue. Please reach out to us via VIP Helpdesk or contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting us please provide the IMEI, logs, configuration file, International GSM number, and firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you in advance.

Kind regards.