Question

Hello,

I need to factory restore the tracker FMB120 that I have, but in order to do that I need to enter a Keyword(that I don´t know). Is it possible to do a factory restore without the need to input the Keyword?

Thank you in advance!

Answer 1

Hello Manuel, 

Good day. Thank you for your question.

If there is a keyword set, then the device can only be accessed with the keyword. However, if the device is locked then we can assist in restoring the device but for security reasons, we do not share the unlock codes on the community forum. Please reach out to us via VIP Helpdesk or contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. We will require your lock code and IMEI before we can provide you with the unlock code.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to https://teltonika-iot-group.com/about-us/contacts/

Thank you for your understanding.

Kind regards.