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0 votes
418 views
in Vehicle tracking by anonymous

My problem: FMT100 with installed truphone card is not sending data to the server. The same FMT100 device with installed local operator's card successfully sends data to the server.


My truphone card plans : 'Teltonika - Global PREPAID - 500MB - 5Years'

APN settings I used:

APN: iot.truphone.com

APN: truphone.com

No Username and password.

None of these settings work - the data is not send to the server.

I see this error in logs: [NETWORK] pdp act timeout!

Link to full logs from the FMT100 device:
https://community.teltonika-gps.com/?qa=blob&qa_blobid=5927733513226544722

Exported FMT100 configuration (I deleted the server address for security reasons):
https://community.teltonika-gps.com/?qa=blob&qa_blobid=14469126077343767668

I activated my truphone card on https://iot.truphone.com/ site.

My location is Poland.

Please advice how to correctly configure truphone card so the FMT100 is able to send data to the server.

1 Answer

0 votes
by anonymous
Hello.

I have checked SIM card from provided log and I see data usage on it. Please verify if it is working. If it is not working, please open new ticket on VIP Helpdesk. Helpdesk login details you schould receive from your Sales Manager. In ticket please provide device IMEI and log file (dump). Log file could be downloaded via Fota Web (create task ->  receive internal log) or Configurator:

https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description#How_to_get_Debug_Information

https://wiki.teltonika-gps.com/view/FOTA_WEB_Devices#Create_Task

Regards
Best answer
by anonymous

Yes, is started working.
 

It looks like if Truphone SIM card is not working because of '[NETWORK] pdp act timeout!' error, just wait some time and let the SIM card to register.