Question

Hi,

I have posted previously on FMC125 Configurator not detecting my device and have not gotten an answer.  I went ahead and tried the SMS config method.  

These are the list of commands I've entered but have not gotten anything in return.  My device status lights are all normal according to https://wiki.teltonika-gps.com/view/FMC125_LED_status

"  setparam 2001:NXTGENPHONE;2004:mydomain.com;2005:xxxxx;2006:0"

  setparam 2001:NXTGENPHONE;2004:mydomain.com;2005:xxxxx;2006:0;

  setparam 2001:NXTGENPHONE;2004:mydomain.com;2005:xxxxx;2006:0

  setparam 2001:NXTGENPHONE;

  setparam 2001:NXTGENPHONE

  getinfo

  getgps

Seems the device is not responsive.  Any ideas?

Answer 1

Hello,

 

Thank you very much for the information you have shared.

The structure of your SMS command looks correct.

Here we need to further analyze your issue.

 

Please get in touch with us to assess your situation. You can do this in several ways as stated below:

 

You can contact your sales manager.

 

If you don’t have any connection with our sales managers yet, you can also contact us via our official website:

- Go to https://teltonika-gps.com/,

- click the "CONTACT US" button at the bottom right of the page,

- fill the online form

- and submit it.

Please select "Telematics" as the topic.

 

Alternatively, you can send an e-mail with a detailed description of your situation to [email protected].

 

When contacting us, you need to follow the following recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

 

Please note:

We only support Clients who purchase directly from us.

If you have purchased the device from a dealer (who has purchased directly from us), you need to contact him to have him apply to us as described above.

 

Best Regards,