Good day. Thank you for your question.
May I know if you are receiving the information from the device, and are the replies to the device in Hex as Hex String? For more information, please go through our data sending protocols here - https://wiki.teltonika-gps.com/view/Codec#Codec_for_device_data_sending
If you are still facing issues, please reach out to us via VIP Helpdesk or contact your Sales Manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to firstname.lastname@example.org
Thank you for your understanding.