Hello there,
Good day. Thank you for your question.
The firmware you are using is not supported by the Configurator that you are using. I would suggest updating your firmware to the latest firmware version as in our Wiki page -
https://wiki.teltonika-gps.com/view/FMP100_firmware_errata
For the firmware file, please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt
Thank you for your understanding.
Kind regards.
