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Hello,

Normally when sending a configuration via fota only have to restart the device, but lately via fota the configuration remains pending regardless of whether I restart it.

Does anyone know what the reason would be?

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Hello Carlos,

Good day. Thank you for your question.

May I know if you have tried sending the SMS/GPRS command "web_connect" to the device after creating a task for updating the configuration via FOTA WEB? For more information on the SMS/GPRS commands, please refer here - https://wiki.teltonika-gps.com/view/FMB_SMS/GPRS_Commands

If you are still facing difficulties, please contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

Thank you for your understanding.

Kind regards.