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Hi, is it possible to trigger a mail notification in Tachodownload portal when the company card is not connected to the server? Although I have enabled these notifications in Tacho-Portal, I do not receive any messages.
thanks

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Hello there, 

Thank you for your question.

If the card is not present, it will fail and you will get notified. Since the vehicle periodically connects to WEB TACHO every hour once it has ignitions, assuming there are no other factors interfering and the vehicle has no issues sending its DDD files, then the only reason it can fail is due to the company card not being present or the vehicle's ignition being turned off in the middle of the task. So to enable the Failed Schedule Notification, you will need to go into the settings tab at the top of the page and enable the Failed Schedule Notification.

If you are still facing difficulties in getting the error message then please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

Thank you for your understanding.

Kind regards.

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thank you very much for your Answer. I spoke with our sales manager.