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I have a FMB920 device connected to a vehicle and since two days ago it's not showing any tracking information. However, the "last seen" of the device updates regularly. I just can't see any tracks and it shows up as 0.0km despite the vehicle moving.

I know the SIM card number is active and the gps device is not in an area without signal and it's ignition is on. The device doesn't respond to SMS commands.

What can be the problem?

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Hello,

Thank you for your request

We would like to analyze your issue.

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to [email protected] When contacting us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Best regards.